Returns & Exchanges
At Spa Ceylon, we strive to ensure your complete satisfaction with our luxury Ayurveda products. If you are not entirely satisfied with your purchase, we offer a hassle-free return policy for unused and unopened items within 14 days of delivery.
Initiate Request
Contact our guest relations team via email or our online portal with your order number and reason for return.
Secure Packaging
Ensure the products are in their original, unopened packaging and place them securely in a shipping box to prevent damage.
Ship Items
Affix the provided return label and drop off the package at any authorized courier location or schedule a pickup.
Quality Inspection & Refund
Once received, our team will inspect the items and process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing